Advanced Vetcare

Gosh, they really deserve all the stars and positive reviews!! I brought my cat Milo in late at night recently when my husband and I noticed he was struggling... read more to pee. We Googled and started panicking, looked up open vet clinics and Advanced Vetcare was one that was open, highly rated and closer to us. We got in the car and I called them on our way to the clinic. The receptionist helped set up my profile, then gave me clear instructions on what to do upon arrival (the building is closed after hours and covid rules, etc). They had a nurse do an initial consult with Milo as soon as we arrived (the vet was with another patient). Not long later, the vet called us in and spoke to us about Milo, confirming he had a blockage, asking about his medical history and living situation/habits/behaviours and then explained to us what the next steps would be. Milo had to stay in vet care for a few days. They said they could look after him there, or we could transfer him to a local vet. We thought about it and decided to keep him at Advanced Vetcare, as the change in environment might add to his stress. Advanced Vetcare called me at least once a day to give me progress updates. TLDR; I am so, so impressed with the level of professionalism I've experienced from Advanced Vetcare. Every person I've spoken to (vets, nurses, receptionists) has been so lovely - genuinely wonderful bedside manner. I also asked about costs and they were always happy to provide me with quotes, costs to date and were clear about potential additional costs. Thank-you for looking after my baby Milo and my husband and I - you've made a stressful situation significantly better and we are so grateful.

At midnight we had to rush our 11 year old boy into AV Kensington. The staff from reception to medical were great from the start. Our boy was taken... read more into surgery with a ruptured gallbladder. Throughout the whole process we were informed of procedures, medical costs, and phoning us to let know how he was going. As with any surgical procedures there are no guarantees, but very pleased to say AV saved our boy. The dedication and care is next to none. Thank you Advanced Vet Care

Had my greyhound in hospital here for six days and every single phone call or visit I met with the most empathetic, kind and helpful people. They saved my sweet... read more girl's life and made a horribly stressful experience less painful.