Advanced Vetcare

I'm deeply saddened to share that my dear cat, Bella, has been diagnosed with Nasal Lymphoma. This news has been incredibly difficult for both me and my partner. However, amidst... read more the uncertainty, the team at Advanced Vetcare, particularly Dr. Ched and Dr. Jess, has been an unwavering source of support, compassion, and expertise. Dr. Ched took the time to explain Bella's condition in detail, showing immense compassion throughout the process. His thorough explanations helped us understand what to expect and how to best support Bella. Transitioning to treatment, Dr. Jess guided us through the chemotherapy journey with empathy and professionalism. She not only explained the treatment process but also shared data and similar cases, providing us with invaluable insight and reassurance. Despite the challenges ahead, Dr. Ched and Dr. Jess have made this journey more bearable. They've not only provided medical care but also emotional support, helping us navigate this difficult time with grace and understanding. While we know that Bella's journey with Lymphoma will eventually lead to saying goodbye, we're grateful to have such a wonderful team to guide us through this process. Their expertise and compassion have made a world of difference, and we're truly thankful for their dedication to Bella's well-being. In the midst of such a heartbreaking situation, Advanced Vetcare has become a beacon of hope and support. Their care extends beyond medical treatment, encompassing empathy, guidance, and genuine concern for both Bella and us. We're immensely grateful for the exceptional care we've received and the compassionate individuals who have touched our lives during this challenging time.

Indy at reception went above and beyond on Sunday night, in the middle of a heatwave, after I had already made 20+ calls around Melbourne looking for help. Her kindness... read more will not be forgotten. She is a caring individual and a top employee, don't lose her!

Gosh, they really deserve all the stars and positive reviews!! I brought my cat Milo in late at night recently when my husband and I noticed he was struggling... read more to pee. We Googled and started panicking, looked up open vet clinics and Advanced Vetcare was one that was open, highly rated and closer to us. We got in the car and I called them on our way to the clinic. The receptionist helped set up my profile, then gave me clear instructions on what to do upon arrival (the building is closed after hours and covid rules, etc). They had a nurse do an initial consult with Milo as soon as we arrived (the vet was with another patient). Not long later, the vet called us in and spoke to us about Milo, confirming he had a blockage, asking about his medical history and living situation/habits/behaviours and then explained to us what the next steps would be. Milo had to stay in vet care for a few days. They said they could look after him there, or we could transfer him to a local vet. We thought about it and decided to keep him at Advanced Vetcare, as the change in environment might add to his stress. Advanced Vetcare called me at least once a day to give me progress updates. TLDR; I am so, so impressed with the level of professionalism I've experienced from Advanced Vetcare. Every person I've spoken to (vets, nurses, receptionists) has been so lovely - genuinely wonderful bedside manner. I also asked about costs and they were always happy to provide me with quotes, costs to date and were clear about potential additional costs. Thank-you for looking after my baby Milo and my husband and I - you've made a stressful situation significantly better and we are so grateful.