Information for pet owners
Having a sick pet can be a stressful situation. Here is some information to help put your mind at ease.
In an Emergency:
24hr Emergency call: Kensington (03) 9092 0400 or Kew (03) 90203555
Advanced Vetcare’s emergency and critical care centres do not require appointments – the clinics are open to the public 24 hours a day, 7 days a week.
If you are referred to one of our Specialist Services – Surgery, Medicine or Oncology.
- Please bring any information your regular vet has given you. In many cases, this has been emailed beforehand.
- Don’t feed your pet breakfast on the morning of the consult. Food should be removed at 9 pm the evening before.
- Your pet may have access to water until 9 am on the morning of your consult.
- We have an excellent range of comfortable bedding. Please take home your pet’s lead, collar and any carry cages.
Payment
Full payment is due at the time of discharge. Emergency patients must pay a deposit before treatment can commence. We accept cash, EFTPOS, credit cards (not Diners or American Express) and can easily arrange direct deposit if you prefer.
Payment plans, if required, are managed by third-party credit suppliers. If you choose to use one of our credit suppliers, please ask at reception before treatment commences.
Vetpay
VetPay is an external finance company that offers affordable finance options. Application and approval for VetPay finance is required before treatment begins so please speak to one of our Reception team for information as early as possible.
VetPay is a payment plan that allows you to pay for your pet’s treatment over time. Once approval has been made, an initial deposit of 20% of the total account is paid to Advanced Vetcare and the balance is paid by fortnightly repayments to Vetpay via direct debit from your nominated account.
For more information or to apply for finance please follow this link VetPay
Afterpay
Pay it in 4 – interest-free. Afterpay
Insurance and GapPay
Our reception team is well-versed with all insurance policies, and we can arrange to submit your claim online via our direct portal, or even arrange for Gap payments if your policy qualifies.
GapOnly
Claim on the spot and only pay the Gap (the difference between your invoice amount and your pet insurance policy claim benefit). GAPOnly
Info sheets
The best available evidence directs Advanced Vetcare’s work. This means relying on evidence-based medicine and peer-reviewed articles in the international literature. We understand that for some people, doing your own research can reassure you in a stressful time. Be aware that much of the information on the internet is not peer-reviewed, and based on individual opinion. You should read it with an open mind and refer to your vet for any necessary clarification.
Please feel free to download an information sheet about your pet’s condition. We have researched these information sheets to provide a clear and accurate summary of the known facts and recommended treatments.
Client Sign-In Forms
Advanced Vet Care Map
Advanced Vet Care New Client Form
Emergencies
Diabetes Mellitus Info Sheet
Eclampsia Info Sheet
FLUTD Info Sheet
GDV Info Sheet
HGE Info Sheet
Hypoadrenocorticism Info Sheet
Nutrition for Puppies Info Sheet
pyometra
Rat Bait Info Sheet
Medicine Problems
Dilated Cardiomyopathy in Dogs
Hypertrophic cardiomyopathy in cats
Inflammatory bowel disease in dogs and cats
Mitral valve disease in dogs
V-Clamp repair for mitral valve disease in dogs
Seizures Info Sheet
Oncology Problems
Canine Lymphoma Handout
Anal sac (apocrine gland) adenocarcinoma Handout
Canine Mast Cell Tumour Handout
Canine Osteosarcoma Handout
Metronomic Chemotherapy Handout
Malignant Melanoma Handout
Feline Lymphoma Handout
UWM 19 Canine Estimate
UWM 25 Feline Estimate