Information for pet owners
We understand that having a sick pet can be a stressful situation. Please find below some further information that can help to put your mind at ease.
In a pet emergency, call: (03) 9092 0400
Advanced Vetcare’s emergency and critical care do not require appointments – the clinic is open to the public 24 hours a day, 7 days a week.
We work closely with your regular vet to ensure the best possible outcome. We report to them within 24 hours and give you regular updates on your pet’s progress and ongoing treatment plan.
COVID-19 Information for Advanced Vetcare Clients:
The following guidelines are currently in place to minimise the spread of COVID-19 within the community. Our team will be following these guidelines and it is a condition of entry into our practice that you agree to follow this simple social distance guidelines
Please do not shake hands or make any intentional body contact with a member of our team
Please maintain a distance of at least 2m from other people within the waiting room and the consultation rooms.
Please do not enter our practice if you have a fever, are coughing or have other symptoms of COVID-19
Please do not enter our practice if you have been directed to be in a period of self-isolation from our Department of Health.
Please use hand sanitiser provided as soon as you arrive and follow all social-distancing guidelines and directions from our reception team.
Thank you very much for your attention to these important guidelines.
Referrals to Advanced Vetcare: Dos and Don’ts
- Do get a referral for a specialist appointment.
- Do call ahead if you are coming in for emergency care. You do not need an appointment, but calling ahead will allow us to give the most timely care to your pet.
- Do remember to bring any information your regular vet has given you. In many cases this has been emailed directly before hand. Do let your pet have access to water until the morning of the consult
- Don’t feed your pet breakfast on the morning of the consult. Food should be removed at 9pm the evening before.
- Don’t feel the need to leave bedding or toys for your pet – we have an excellent range of comfortable bedding. Saying that, we are not too strict on this and have been known to let that special toy or blanket stay on rare occasions!
Full payment is due at the time of discharge. Emergency patients must pay a deposit before treatment can commence. We accept cash, EFTPOS, credit cards (not Diners or American Express) and can easily arrange direct deposit if you prefer.
Payment plans, if required, are managed by third party credit suppliers. If you choose to do so, ask at reception before treatment commences.
The best available evidence directs Advanced Vetcare’s work. This means relying on evidence-based medicine and peer-reviewed articles in the international literature. We understand that for some people, doing your own research can reassure you in a stressful time. Be aware that much of the information on the internet is not peer-reviewed, and based on individual opinion. You should read it with an open mind and refer to your vet for any necessary clarification.
Please feel free to download an information sheet about your pet’s condition. We have researched these information sheets to provide a clear and accurate summary of the known facts and recommended treatments.